FAQ

Philoxenia is a property management company specializing in short term rental, like Airbnb®. We handle everything related to your property from welcoming the guests. cleaning your apartment, laundering all linens, stocking all supplies, and answering guest inquiries. Our working experience, dedicated team, and outstanding management tools ensure that your property will be in good hands. Furthermore, part of our earnings is used to help people in need in our community. Philoxenia was created in order to invest a major portion of our profits into NGOs in Athens that provide essential living needs and equal access to opportunity.

Philoxenia will take care of your property, maximize your profits and the value of your real estate investment, while also investing Philoxenia’s share of the profits in the community of Athens through funding our NGO partners.

We cultivate our community by helping the ones most in need in our city. A major portion of Philoxenia’s earnings is invested in funding local NGO partners. In this way we strengthen the social fabric and foster solidarity and support among all residents and visitors. We envision creating a community where we all have a room with a bed, nutritious food, education, and access to the opportunity to benefit both ourselves and each other.

Currently in central Athens, short term rentals earn a lot more than long term rentals. Additionally, Philoxenia’s management professionals will monitor and maintain your property daily, keeping your special place in pristine condition at all times.

As soon as we complete our onboarding process, in 3 days we will start showcasing your property on multiple platforms. You will start earning within days, and you will receive your first payout at the end of that calendar month. With great operations, your property will accumulate positive reviews and repeat guests. The performance of your property, including its value, and your annual income will continue to improve!

In all our years of experience, while dealing with many reservations on a daily basis, we rarely face any issues that require more than minor repairs. Things like breaking a coffee mug or a dish are the most “common” scenarios and on rare occasions we deal with broken chairs or something equivalent. Even on such occasions, 98% of the time the guests are more than willing to cover the costs, which is in part due to our screening and guest communication processes. Every major platform also offers comprehensive host insurance, and we will represent you to resolve any issue as comprehensively as possible.

In order for your rental to be successful, some minimum requirements must be met. A basic requirement is for the rental to be in good condition. Would you want to rent a home in which plaster hangs from the walls, windows are broken, and the doors do not close? 

Important amenities include: 

• AC and Heating
• Comfortable White Bedding and Linens
• Good Wifi that can support video meetings
• Hot Water
• Refrigerator 
• TV with access to online streaming
• Cooking Basics
• Hair Dryer
• Iron
• Cleaning Essentials

Fill in our form with your personal details and basic information about your property. We will contact you and together we can evaluate the value of us managing your property as well as your potential income working with us.

Yes, you can, as long as you inform us before the property has a booking on the dates that you wish to stay there.

Once we onboard your property in our system, we will provide you with a unique calendar that shows your property’s bookings. Your calendar will be updated in real-time so you will always know what is happening to your property. A detailed statement is sent to your email address on the first days of each month, as well as all the information required for taxisnet. Philoxenia will make a monthly payment to you of your rental earnings with all fees deducted.

We frequently work with architects and civil engineers who can do entire renovations of your property. Do not hesitate to ask us anything about your property, we are happy to create solutions for you to maximize your investment.

Market demand and competition determines the rental price. Philoxenia’s professional team constantly monitors competitor listings, the market, and your property’s performance, all of which are important inputs for determining pricing. If your desired price is too high, your property will have a low occupancy rate and poor revenue performance. When we manage your property, pricing is 100% our decision, but we are always happy to communicate with you and to address any questions and concerns you have regarding the performance of your property, including pricing.

At Philoxenia, our commitment to sustainability is twofold. First, we manage only the number of properties we can handle with meticulous care and professional excellence, ensuring each property receives the attention it deserves. Additionally, we actively contribute to the local community, striving to make it sustainable and reduce inequalities. By fostering the prosperity of all its members, we aim to create a more equitable society where everyone can thrive. Finally, we are also conscious of environmental sustainability. This is also an important factor in our sourcing and management decisions.